Complaints

Fire Risk Reviews is committed to dealing with any concern about the service fairly, professionally and promptly.

How to raise a complaint

Please send your complaint in writing to david@fireriskreviews.co.uk. Please include your name, the premises concerned, and a brief explanation of the issue.

What happens next

1. Your complaint will be acknowledged within 5 working days.
2. The matter will be reviewed together with the relevant correspondence, documents and report.
3. A substantive written response will normally be provided within 20 working days.
4. If additional time is required because the matter is more complex, you will be told why and given an updated response date.

Resolving the matter

The aim is to understand the concern, explain the findings clearly and, where appropriate, identify any reasonable action needed to resolve the matter.